Terms of Service

These Terms are an agreement between Datacoves, Inc., a Delaware corporation (“Datacoves”, “we”), and the organization that subscribes to or uses Atlas (“you”). They govern the Atlas application, the agent runtime, and the read-only MCP connector.

You accept these Terms by signing an order form, by signing up, or by using Atlas. If you are accepting on behalf of an organization, you confirm you have authority to bind it; if you do not, do not accept and do not use Atlas.

Order of precedence: where your organization has signed a written agreement with Datacoves covering Atlas, that agreement controls, then your order form, then these Terms. These Terms are not the Datacoves platform's terms of service and do not incorporate them.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

• “Atlas” — the hosted application, its agent runtime, the documentation, and the MCP connector.
• “Order Form” — the ordering document that sets your plan, term and fees.
• “Workspace” — your organization's isolated tenant in Atlas, and everything in it.
• “Authorized User” — a person you permit to use Atlas, including an external collaborator you invite into a room.
• “Your Content” — everything you or your Authorized Users put into Atlas or connect it to: messages, definitions and other knowledge base content, tasks, artifacts, files, and connection configuration.
• “Output” — what the agent produces in response to a turn: prose, queries, charts, tables, proposed definitions.
• “Connector” — the read-only MCP endpoint that publishes your governed Knowledge Base to AI assistants you authorize.

For the term of your subscription, we grant you a non-exclusive, non-transferable, non-sublicensable right for your Authorized Users to access and use Atlas for your own internal business purposes, subject to your Order Form.

Datacoves retains all right, title and interest in Atlas, including the software, models of the system, documentation and any improvements. There are no implied licences: what is not granted here is reserved.

You may not copy or create derivative works of Atlas, reverse engineer it, resell or sublicense access, remove proprietary notices, use it to build a competing product, or structure your usage to avoid a fee or a usage limit.

You designate the admins for your Workspace. Roles, groups, area placement and reach are yours to configure, and Atlas enforces exactly what you configure — we do not second-guess your access model.

You are responsible for what your Authorized Users do in Atlas, for keeping sign-in credentials and connector tokens confidential, and for revoking access that is no longer needed. Tell us promptly at support@datacoves.com if you believe an account or token has been compromised.

We may act on instructions from a person who reasonably appears to be one of your admins.

You own Your Content. You grant us only the licence we need to host, process, transmit and display it in order to provide Atlas to you and your Authorized Users, and to do what you ask us to do with it.

You confirm you have the rights necessary for us to process Your Content, and that doing so does not infringe anyone's rights or breach any law or duty you owe.

You can take it with you at any time: the knowledge base exports as a Markdown archive and artifacts export as CSV or DOCX. Nothing about the format of your record depends on staying a customer.

Output can be wrong, incomplete or out of date, and it can be wrong while sounding certain. Atlas is designed to surface the judgment calls it had to make and to say “not sure yet” rather than guess — but that is a design goal we work at, not a warranty that Output is accurate.

Output is not professional advice. It is not legal, financial, tax, accounting, medical, safety or engineering advice, and it is not a substitute for a qualified human making the call.

An agreed definition records what your organization agreed and who agreed to it. That is a record of your decision — it is not our certification that the decision is correct.

Everything the agent proposes stays subject to your own review and promotion flow: you decide what is promoted, by whom, and on what evidence. You are responsible for decisions you take on Output, and for reviewing it before it drives anything that matters.

The agent has no standing of its own. It acts under the permissions of the person whose turn it is, never above them, and its reads are confined to the area the room is anchored in and that area's ancestors.

• It cannot read another organization's data: isolation is enforced by the database, not by the prompt.
• It cannot write to your production warehouse. The one write it can perform is into an isolated scratch schema, to validate a query, and it is audited and attributed.
• It cannot reach a network destination that is not allowed, and every allowed and refused call is recorded.
• It cannot promote a definition. Promotion is a human act, gated on sign-off by the group that owns the page.

The room's activity trace records every tool call the agent made on a turn, including the ones that were refused, so “what did it actually do” is a question with an answer.

Atlas is bring-your-own-key. You supply your own model-provider credential, your provider's terms govern that inference, and your provider bills you directly. Datacoves does not resell model tokens and does not mark up inference.

The corollary is that model availability, rate limits, pricing changes and output quality sit with your provider, not with us. If you withdraw the credential, the agent stops answering — the rest of Atlas keeps working.

Which providers and models are selectable is controlled by us for safety reasons; which one you choose, and whether the agent may reach the open web, is controlled by you.

The Atlas MCP connector exposes your organization's governed Knowledge Base for reading only. It cannot write, delete, run a query, or reach warehouse data.

It enforces nothing on the assistant consuming it: an analyst may ground on the governed definition or ignore the connector entirely. Atlas makes agreed meaning available and access-controlled; it does not certify the output of any third-party assistant that reads it.

You choose which assistants to authorize and can revoke any of them at any time. We may change or retire connector tools, and we will announce a material change to a published tool before it ships.

You decide which warehouses, repositories, document sources and MCP servers Atlas connects to, and you confirm you are permitted to connect each one and to let Atlas use the credential you supply.

Connections are read-only for analysis, apart from the scratch-schema write described above. What a connection can reach is determined by the credential you give it, so scope that credential to what you actually want reachable.

Third-party systems are governed by their own terms, and we disclaim responsibility for them. If one of them changes or breaks, that is between you and them.

Keep your credentials and tokens confidential, connect only assistants and systems your organization permits, and revoke access you no longer need.

You are responsible for Your Content, for the permissions you grant, for the accuracy of the definitions your organization agrees, and for your own compliance with the laws that apply to your data.

Keep your own copies of anything you cannot afford to lose. Export is built in, and using it is on you.

You will not, and will not permit anyone to:

• Attempt to circumvent access controls, escalate privileges, or reach another organization's data.
• Probe, scan or test the security of Atlas without our written permission.
• Scrape, resell or redistribute the service or its output as a service.
• Interfere with the integrity or availability of Atlas, including by defeating rate limits — those limits protect the service for everyone, and sustained circumvention is a breach of these Terms.
• Upload malicious code, or content you have no right to upload, or use Atlas in a way that breaks applicable law or sanctions.
• Use Atlas to make a decision about a person that requires human review under applicable law without providing it.

We may suspend an account, a user, a connection or the Connector where use threatens the security, integrity or availability of the service, where a payment is materially overdue, or where the law requires it.

We will make the suspension as narrow as the problem allows, give notice where we reasonably can, and lift it promptly once the cause is resolved. Suspension is not termination and does not by itself end your subscription.

Fees are as set out in your Order Form, invoiced in US dollars, with undisputed amounts due within 30 days of invoice. Payments are non-refundable except where these Terms or your Order Form say otherwise.

Fees exclude taxes; you are responsible for any tax other than tax on our net income. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum the law allows. Raise a billing dispute within 60 days of the invoice and we will work it through with you.

Model costs are separate: Atlas is bring-your-own-key and your model provider bills you directly for inference.

Free trials, previews, and anything labelled beta or experimental are provided as-is, may change or be withdrawn, carry no availability commitment, and are excluded from the warranties below. Do not put anything on them you cannot afford to lose.

We aim for continuous availability but do not warrant uninterrupted service. Planned maintenance is announced in the app.

We will keep improving Atlas, and we will not materially reduce the core functionality you are paying for during a paid term. A material change to a published Connector tool is announced before it ships.

Your Content remains yours. Datacoves retains all rights in Atlas, its software, documentation and any improvements to it, including improvements suggested by working with you.

Feedback you send us may be used to improve the product without obligation, attribution or compensation.

We may use aggregated, anonymized operational data — performance and reliability metrics — to run and improve the service, provided it never identifies you, your Authorized Users, or Your Content.

Each party will protect the other's non-public information with at least reasonable care, use it only to perform this agreement, and share it only with people and providers who need it and are bound to equivalent obligations. Your Content is your confidential information.

The usual exceptions apply: information that is public, already known without duty, independently developed, or lawfully received from a third party. If disclosure is legally compelled, we will give you notice where we are permitted to, so you can seek protection.

An AI assistant that reads your Connector is not ours, and neither is a third-party integration you enable. We make no representation about them and disclaim liability for them.

Atlas's job is to make agreed meaning available and access-controlled. What an outside assistant does with a governed definition it read is between you and that assistant's provider.

Your subscription runs for the term in your Order Form and renews for equivalent periods unless either party gives notice of non-renewal before the current term ends, on the notice period your Order Form specifies.

Either party may terminate for a material breach the other has not cured within 30 days of written notice, or immediately if the other becomes insolvent or ceases business.

On termination your access ends and accrued fees remain payable. For 30 days afterwards you may export Your Content, and after that we delete it and instruct our sub-processors to do the same, except where we are required to retain something by law. Ask us in writing if you want it deleted sooner.

The sections on definitions, ownership, confidentiality, fees already accrued, disclaimers, liability, indemnification and governing law survive termination.

Except as expressly stated here, Atlas is provided as-is and as-available to the fullest extent permitted by law, and we disclaim all implied warranties including merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that Atlas will be uninterrupted, error-free or secure against every attack, that it will meet your requirements, or that Output will be accurate, complete or fit for a particular decision. Governed definitions reflect what your organization agreed; they are not professional advice.

Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or reputational harm, however caused and regardless of foreseeability.

Each party's total aggregate liability arising out of or relating to this agreement is limited to the fees you paid or owe for Atlas in the twelve months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, a party's indemnification obligations, your obligation to pay fees, or breach of the confidentiality section. They survive any failure of an exclusive remedy.

We will defend you against a third-party claim that Atlas, used as permitted, infringes that party's intellectual property rights, and pay damages finally awarded or agreed in settlement. This does not cover claims arising from Your Content, from combinations we did not supply, from modifications we did not make, or from use contrary to these Terms or the documentation. If we cannot reasonably resolve such a claim, we may modify or replace the affected functionality, or terminate the affected subscription and refund prepaid unused fees.

You will defend us against a third-party claim arising from Your Content, from your Authorized Users' use of Atlas outside what these Terms permit, or from your breach of applicable law.

In each case the indemnified party will give prompt written notice, allow the indemnifying party to control the defence, and cooperate at that party's expense. No settlement that imposes an obligation on the other party may be made without its consent.

We may update these Terms. For a material change we give at least 30 days' notice in the app or by email to your admins before it takes effect, and continuing to use Atlas after that is acceptance.

Where your organization has a signed agreement with us covering Atlas, that agreement's amendment process controls instead.

Where your organization has a signed agreement with Datacoves covering Atlas, that agreement's governing law and venue apply.

Otherwise these Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles, California, waiving trial by jury.

• Notices — to you in the app, by email to your admins, or to the address on your Order Form; to us at support@datacoves.com or the postal address below.
• Assignment — neither party may assign without the other's consent, except to a successor in a merger, reorganization or sale of substantially all assets.
• Force majeure — neither party is liable for a delay caused by something genuinely outside its reasonable control.
• Severability — if a provision is unenforceable it is narrowed to the minimum extent necessary and the rest stands.
• No waiver — not enforcing a right on one occasion does not waive it; no third party may enforce these Terms.
• Independent parties — nothing here creates a partnership, joint venture, agency or employment relationship.
• Export and sanctions — each party will comply with applicable export control and sanctions laws.
• Publicity — neither party will use the other's name or marks in a public announcement without prior written consent.
• Entire agreement — these Terms, your Order Form and the Privacy Policy are the whole agreement on this subject and supersede prior discussions.

Questions about these Terms: support@datacoves.com, or use the contact form. Privacy questions: privacy@datacoves.com.

By post: Datacoves, Inc., 612 Lynwood St., Thousand Oaks, CA 91360, United States.